Trusted innovation
AI-led home monitoring designed specifically around the needs of older and vulnerable people.
Smarter care starts at home — and beyond
HomeHug by ViaCare Life
Independence,
protected.
Meet HomeHug — the intelligent home companion helping older adults live independently while giving families greater peace of mind.
ViaCare combines proactive AI with discreet smart sensors to understand everyday routines, surface meaningful changes and support safer living at home.
Discreet, camera-free supportAdaptive routine understandingDesigned for families as well as individuals
Intelligent care. Independent living.
HomeHugSimple, connected support for independent livingFrom £349 + £49.99 per month
30+Integrated launch features
AIAdaptive routine understanding
✓Discreet, camera-free home integration
Transforming elderly care
Proactive support built around the person, not the alarm.
Traditional telecare waits for something to happen. ViaCare is designed to understand normal daily life, provide useful reminders and highlight changes that may deserve attention.
User-centric design
Technology developed around dignity, privacy and ease of use, so support feels natural rather than intrusive.
Holistic support
More than monitoring alone: HomeHug connects safety, routines, reminders and reassurance in one platform.
Everyday independence
Support that feels personal, calm and reassuring.
HomeHug is designed to fit naturally into everyday life — helping families feel closer and better informed without making the home feel clinical.
Warm, people-first designUseful support without unnecessary intrusionA better balance of independence and reassurance
Connection and reassurance, with family close by
Key benefits
Everyday signals that help build a clearer picture.
HomeHug brings together the parts of daily life that can matter most, without turning the home into a clinical environment.
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Sleep patternsChanges in rest and night-time routine can be recognised as part of the wider daily picture.
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Hydration remindersTimely prompts can help support healthier day-to-day hydration habits.
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Medication supportAnnouncements and reminders help people stay organised and support adherence to established routines.
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MovementActivity patterns provide useful context about normal mobility and meaningful changes.
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Night wanderingUnusual movement at night can be identified and included in the wider routine picture.
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Daily routineHomeHug learns recurring patterns and uses them as a personal baseline for intelligent support.
We don't just monitor events.
HomeHug learns what normal looks like.
ViaCare's intelligent algorithms personalise home monitoring around each person's unique routine. By learning over time, the system can distinguish everyday variation from changes that may be more significant.
Adaptive AI monitoringRoutine understanding evolves with the individual.
Seamless home integrationDiscreet sensors blend into the home environment.
Privacy by designNo cameras are required for routine monitoring.
Real-time insightRelevant information can reach family and carers when it matters.
Reassurance across generations
Family connection
Technology that keeps generations connected.
The right insights can help families stay in touch with what matters, so support feels informed, timely and more joined-up across the household.
Shared visibility for trusted family membersBetter understanding of changing routinesReassurance that travels beyond the home
How it works
From daily life to useful support.
One connected process turns discreet sensor data into personalised insight — without overwhelming families with unnecessary noise.
Sense
Smart sensors quietly capture relevant activity around the home.
Learn
HomeHug builds an understanding of the user's normal routines and patterns.
Recognise
The AI looks for meaningful changes, rather than treating every event as an emergency.
Support
Reminders, insights or alerts can be delivered to the right people at the right time.
Peace of mind
Independence, with support close at hand.
By combining intelligent routine learning with family communication, ViaCare helps older adults feel more confident at home while loved ones gain greater peace of mind.
Privacy-respecting supportConfidence for families and carersDesigned to feel supportive, not supervisory
Support that still feels like home
Comprehensive safety
Confidence when something important happens.
ViaCare's safety functions are designed to provide rapid support around critical incidents, including fall detection and emergency notifications.
- Fall detection
- Emergency alerts
- Real-time notifications
- Support for faster response
Routine & medication support
Helpful prompts that make everyday life easier.
HomeHug can provide tailored reminders for medication and daily activities, helping users stay organised while reducing the need for constant family check-ins.
- Medication announcements
- Routine reminders
- Daily activity support
- Less caregiver burden
Designed for reassurance
Stay informed without taking away independence.
HomeHug is designed to give families useful visibility while respecting the person living at home. The aim is not constant surveillance — it is timely, relevant reassurance.
That can mean fewer anxious check-in calls, better conversations and earlier awareness when a routine begins to change.
Family experiences
What families say matters most.
“
HomeHug helps my mum keep her independence while giving me the reassurance that she is safe at home.
Jane KettleFamily member“
The technology feels unobtrusive, but it is always there in the background supporting everyday routines.
Jonny TateFamily member“
Knowing that fall detection and emergency alerts can respond quickly has made a real difference in caring for my father.
Alex CambridgeFamily memberSimple pricing
One HomeHug. One connected service.
Designed to be straightforward for families from day one.
HomeHug hardware
£349
One-off hardware purchaseHomeHug hub and connected equipment package, designed for straightforward setup without an engineer.
HomeHug subscription
£49.99
per monthOngoing access to connected features, intelligent insights, alerts, software updates and support.
Experience smarter home care with ViaCare.
Talk to our team about HomeHug for a family member, care organisation or professional setting.